Return and Refund Policy

RETURNS

We will accept returns of products in case of delivery of an incorrect or damaged product only. We will deliver the correct product within 14 business days of receiving the Order.

Delivery of any incorrect product or any shortages or damage in the delivered products should be intimated to Us immediately, on the day of delivery, through our customer service at sradha.outreach@gmail.com or at 91-8891927315. Any such intimation raised after the date of delivery will not be accepted for processing refunds. Sradha Culture Lab shall not be responsible for damage to the products after delivery.

For us to accept the return, the products to be returned MUST BE in an unopened and saleable condition, and accompanied by the original invoice.

You must return the incorrect product to Us within 14 days from the date of delivery, and a refund will be processed, as per the Refund Policy mentioned herein below.

For specific details on any product return, please contact us at sradha.outreach@gmail.com or at 91-8891927315. 

REFUNDS
Refunds shall be processed within 14 business days from the date of receiving the returned product in accordance with the conditions mentioned herein, for product returns; and 14 business days from the date of cancellation of an Order, for order cancellations.

Refunds shall be processed through funds transfer to your designated bank account, the details of which are to be provided while placing the request for refund.

Please send a mail to customer care at sradha.outreach@gmail.com to initiate the refund process.

Shipping/ postage charges shall be refunded only in cases of delivery of an incorrect product.

We will not process any refunds where:
a) you do not meet the conditions of return mentioned herein; or
b) the courier/ postal service was unable to make delivery; or
c) the consignee has rejects the delivery; or
d) user provides an incorrect delivery address